Terms and Conditions

1. Definitions

• Provider: FELIX ONLINE CONCEPT SRL, with the identification details above.
• Customer: the legal entity or authorized self-employed person who creates an account, pays for a subscription or accepts an offer for MOON Post.
• Service: MOON Post, as described in section 3, including the admin dashboard at app.moonpost.ro.
• Plan: the service level chosen by the Customer, with the limits and features shown at the time of choosing.
• Billing rate: the euro/leu exchange rate published by the National Bank of Romania (BNR) plus 2%, applied as set out in section 7.
• Billing period: the period the Customer pays for in advance: one month, 6 months or 12 months.
• Card page: the payment processor's secure page, opened from the dashboard with the “Card, facturi, anulare” (card, invoices, cancellation) button, where the Customer manages their card, invoices and subscription.
• Account: the Customer's access to the admin dashboard, based on a username and password.

2. Acceptance of the terms. Who the service is for

These terms apply from the moment the Customer creates an account, ticks their acceptance at checkout, pays for a subscription, accepts an offer or sets up the MOON Post connections. Electronic acceptance has the same value as a signature.

The service is intended exclusively for professionals (legal entities, authorized self-employed persons, sole proprietorships or family businesses, and liberal professions) who use it for their business. It is not intended for consumers. By entering their tax identification code at checkout, the Customer declares that they are acting as a professional; consequently, the provisions on the consumer right of withdrawal do not apply.

If the Provider and the Customer have a separately signed offer or contract, its provisions take precedence, and these terms apply in addition to it.

3. Description of the service

MOON Post is a software-as-a-service product. The Provider makes the following available to the Customer:

• automatic generation, using artificial intelligence models, of a blog article and social media texts, on topics from the Customer's field (the “authority” workflow) or about products from the Customer's catalog (the “catalog” workflow);
• generation of an image for each post, with the Customer's logo optionally applied;
• an admin dashboard where each post appears as a draft and waits for the Customer's approval;
• publishing the approved content to the Customer's blog (through WordPress, through the Customer's own API, or by making the article available to copy) and to the Customer's Facebook Page and Instagram business account, according to the configured schedule;
• initial setup carried out by the Provider at the Customer's request, charged separately. Signing up on your own at moonpost.ro/start doesn't involve a setup fee.

Publishing happens only on the Customer's accounts. The Provider doesn't host content on its own domains.

The included features are those shown for the chosen plan at the time of payment, in the dashboard and at moonpost.ro/preturi (in English: moonpost.ro/en/pricing). Features marked “in progress” aren't part of any plan and aren't promised by any particular date.

4. Sample drafts

The Provider may prepare one or more free sample drafts on the Customer's topic before signing up. Sample drafts aren't published and create no obligations for either party.

5. Subscription and billing periods

• The service is paid in advance, for the chosen billing period: monthly, every 6 months or every 12 months.
• Paying for 6 months gives a 10% discount, and paying for 12 months a 20% discount, compared with the monthly price of the same plan. The amount per period is calculated in euros and rounded to the nearest whole euro. The amount payable in lei is shown before payment.
• The subscription renews automatically at the end of each period, for a period of the same length, at the same euro price, until the Customer cancels it. The lei amount is recalculated at each renewal, as set out in section 7. By paying, the Customer authorizes automatic charging of renewals to the saved card.
• For 6- or 12-month subscriptions, the Customer receives an email notice before renewal.
• Access to the paid plan starts as soon as payment is confirmed and lasts until the end of the paid period. As a courtesy, the Provider grants 3 more days of access after that date, so that a late renewal doesn't interrupt the service. These days aren't billed and don't extend the billing period.
• Each plan has a publishing frequency and its own channels. Unapproved posts don't carry over to the next period. Text and image generation costs are included in the subscription.

6. Card payment

• Payment is made by card, through an authorized payment processor (Stripe). Card details are entered and stored only by the processor; the Provider doesn't have access to the full card number.
• At checkout, the Customer fills in the company name, tax identification code and address. The Customer is responsible for the accuracy of these details, which are used to issue the invoice.
• Payment may require additional cardholder authentication (3-D Secure), according to the issuing bank's rules.
• Payment processor fees aren't billed separately. Currency exchange and collection costs are covered by the 2% in the billing rate (section 7).
• Fees charged by the Customer's bank, including currency conversion fees, and exchange rate differences applied by their bank are borne by the Customer.
• Discount codes apply only under the conditions shown when they're issued (duration, number of uses, eligible plans) and can't be combined unless stated otherwise.

7. Prices, currency, VAT and invoicing

• Prices shown on the site and in offers are in euros and are final. The Provider isn't registered for VAT, so no VAT is added to the prices shown and invoices are issued without VAT.
• Invoicing and payment are in Romanian lei (RON), at the billing rate: the euro price multiplied by the latest euro/leu rate published by the National Bank of Romania (BNR) on the payment date, plus 2%, with the amount rounded up to the nearest ban (one hundredth of a leu). The lei amount shown at checkout is the amount charged and invoiced. The 2% covers currency exchange and collection costs.
• On automatic renewals, the lei amount is recalculated on the renewal day, at that day's billing rate. The price is the euro price, so recalculating by exchange rate isn't a price change within the meaning of section 8.
• Subscriptions started before October 4, 2026 keep their lei amount. Their switch to the euro price is announced by email at least 30 days in advance, and a Customer who disagrees can cancel the subscription before renewal.
• If the Provider becomes registered for VAT, prices shown from that date will state whether or not they include VAT. For ongoing subscriptions, the Provider notifies the Customer by email at least 30 days before any change applies, and the Customer may cancel the subscription without penalty, effective at the end of the paid period.
• For every payment received, the Provider issues an invoice marked as paid and sends it by email and, where the law requires it, through the Romanian national e-invoicing system (RO e-Factura). Payment history is also visible on the card page.
• Invoices are issued electronically. The Customer agrees to receive them by email.

8. Price changes and plan changes

• The Provider may change plan prices. The price of a period already paid doesn't change. For ongoing subscriptions, the new price applies only from a later renewal and only after an email notice sent at least 30 days in advance. A Customer who disagrees can cancel the subscription before renewal.
• Moving to a higher plan (or to a longer billing period, or adding an add-on) can be done anytime from the dashboard and applies immediately: the unused amount of the current period is deducted, and the difference is charged right away to the saved card. If paying the difference fails, the change doesn't apply.
• Moving to a lower plan (or to a shorter billing period, or dropping an add-on) applies from the end of the period already paid. Until then the Customer keeps the current plan; no credit, balance or refund is given for the remaining period. From the change date, the new plan is charged automatically to the same card. The Customer can withdraw the change from the dashboard until that date.

9. Canceling the subscription

• The Customer can cancel the subscription anytime, with no penalties and no notice period, from the card page (“Card, facturi, anulare” in the dashboard) or by emailing contact@moonpost.ro.
• Cancellation takes effect at the end of the period already paid. Until then the service works normally; after that nothing more is charged and the service stops.
• The Customer can undo the cancellation from the same page until the end of the paid period.
• For 6- or 12-month subscriptions, the discount is given in exchange for paying for the whole period. Canceling early doesn't lead to a refund of the remaining months or a recalculation of the discount.
• Publishing can be stopped anytime from the dashboard, immediately, without canceling the subscription. When the subscription ends, content already published stays on the Customer's accounts.

10. Refunds

• Amounts paid for a period that has started aren't refunded, even partially, including when the subscription is canceled or the service isn't used during that period.
• As an exception, the Provider refunds the amount paid, in proportion to the remaining period, if the service was unavailable through the Provider's fault for more than 15 consecutive days, if a change made by the Provider removed an essential feature of the paid plan, or if the same amount was charged twice by mistake.
• Refund requests are sent by email within 30 days of payment and are settled within 14 days at most. Refunds are made in lei, from the amount collected, to the card used for payment, and the Provider issues the corresponding credit invoice.

11. Failed payments, disputes and suspension

• If a renewal can't be charged, the processor automatically retries the payment over the following days, and the Customer is notified by email and can update their card from the card page.
• If payment doesn't succeed by the end of the 3-day grace period, the service is suspended. Suspension doesn't delete the Customer's data; the service resumes after payment. If all retries fail, the subscription is canceled automatically.
• Disputing a payment for a service provided (a chargeback) with the bank without first contacting the Provider entitles the Provider to suspend the service until the matter is cleared up. If the dispute proves unjustified, the Customer owes the disputed amount and the related costs charged by the processor.
• The Provider may suspend or close the account, with notice by email, in case of a serious breach of these terms, fraudulent use, or use of the service for illegal purposes.

12. The Customer's account

• The Customer is responsible for keeping their access details confidential and for the activity in their account, including that of the users they add.
• The Customer notifies the Provider immediately, by email, of any unauthorized use of the account.
• The email address in the account is the official address for communication. Messages sent to this address are considered received.

13. The Customer's obligations

• To state their field of activity, the tone they want, and any topics or claims they don't want in the content.
• To review every draft before approving it. No post is published without the Customer's approval. By approving, the Customer takes on the content as their own.
• To provide access to their own accounts (WordPress or blog API, Facebook Page and Instagram account, product catalog) and to comply with these platforms' terms of use. Keys can be revoked anytime from the Customer's accounts; revoking them stops publishing without canceling the subscription.
• To be responsible for the accuracy of the data in their own catalog and for the rights to the logo and materials they provide.
• Not to use the service for content that is illegal or misleading, for medical, legal or financial content that requires professional approval, or for content that infringes third-party rights.

The subscription is due even if posts aren't approved, since generation and infrastructure run regardless of the approval decision.

14. Content generated with artificial intelligence

Content is generated automatically. Although it's configured for the Customer's field and rules, the nature of the technology doesn't rule out factual errors, unsuitable wording or claims that need correcting. The Customer accepts this and understands that the service doesn't replace human review.

The Provider doesn't guarantee business results such as sales, leads, traffic or search engine rankings.

15. Availability of the service

The service runs on Cloudflare infrastructure and uses artificial intelligence models and interfaces from third-party providers. The Provider makes reasonable efforts to keep it running continuously, but doesn't guarantee uninterrupted, error-free operation.

Maintenance is carried out outside peak hours where possible. The Provider isn't liable for the unavailability or unilateral changes of third-party services (the Customer's e-commerce platform, Meta, WordPress, artificial intelligence providers, the payment processor).

16. Limitation of liability

• The Provider's total liability, for any claim related to the service, is limited to the price of one month's subscription paid by the Customer for the plan in force on the date of the event; for 6- or 12-month payments, the amount paid divided by the number of months is used.
• The Provider isn't liable for indirect damages, such as lost profit or the loss of customers, data or opportunities, or for incorrect data in the Customer's sources.
• The Provider isn't liable for the suspension, limitation or closure of the Customer's accounts by third-party platforms, or for content approved and published by the Customer.
• These limitations don't apply in case of fraud or gross negligence by the Provider.

17. Intellectual property

The code, architecture, dashboard, prompts and configurations of MOON Post remain the exclusive property of the Provider. The Customer receives a non-exclusive, non-transferable right of use, limited to the duration of the subscription.

Content generated for the Customer (articles, texts and images) belongs to the Customer and can be used by them after the subscription ends.

18. Personal data and confidentiality

Personal data is processed according to our Privacy Policy. To the extent that the Provider processes data about the Customer's visitors or customers, it does so as a processor, only to provide the service.

The Customer's data is deleted within 60 days of the subscription ending, except for data the Provider must keep by law (for example, accounting records).

19. Partners and agencies

Agencies that bring in clients through the partner program receive a commission that is set when the agency account is opened and locked, for each client, at the moment that client is attached. The full conditions are set out in the partnership agreement.

20. Force majeure

Neither party is liable for failing to perform its obligations because of force majeure, as provided by law. The affected party notifies the other party within 5 days at most. If force majeure lasts more than 30 days, either party may end the subscription without penalty.

21. Changes to the terms

The Provider may update these terms. The version in force is published on this page, with the date of the last update. Changes that affect the Customer's rights are communicated by email at least 30 days before they apply; a Customer who doesn't accept them can cancel the subscription, effective at the end of the paid period. Continuing to use the service after that date means accepting the new terms.

22. Governing law and disputes

These terms are governed by Romanian law. The parties first try to settle any dispute amicably, by email, within 15 days of notification. If they can't agree, disputes are settled by the competent courts at the Provider's registered office in Romania.

If a provision is declared void, the others remain valid. Not exercising a right doesn't mean waiving it. The Customer can't transfer the subscription to another person without the Provider's consent.

23. Contact

For any question about these terms, your subscription or invoices: contact@moonpost.ro, phone +40 762 030 710.